If he is not satisfied by its buy and wants to return an article, contact us in 15 days later to the reception of its order.
Provide its number of order, as well as the motive of its return. Our team of service to the client will check the return request and will send more instructions if the return is approved.
Only the articles will be accepted bought straight ofbe-safe.es. For products bought to authorized retailers, communicate with them straight to obtain returns.
The returned articles must be in its original packing, they include the accessories, manuals and papers.
The returned articles must be without using, in the same conditions that we send them to him, and in its original packing. There will not be accepted spots, folded cards, broken stamps / broken plates of plastic. If the condition of the product sent back to us is not in acceptable conditions, we save ourselves the right not to reimburse or to change. The products that have become personal can neither reimburse themselves nor change.
The returns realized without receipt can be pushed back.be-safe.esthere is reserved the right to deny any return.
WHAT HAPPENS YES THE ARTICLES THAT THEY RECEIVE ARE DEFECTIVE / INCORRECT / DAMAGED?
Did it receive a defective unit or the incorrect product? Simply is not he satisfied by its order?
Get in touch with our team of Attention to the client on our contact page to initiate the return process. Please, include the following information:
- Number of order
- Buy voucher
- Video or photo of the defective product (if it corresponds)
- Direction of finished delivery
- Contact telephone number
In some cases, it is possible that it should include a video or a photo of the defective product as test to reimburse or to replace the product.
HOW MUCH LASTS THE PROCESS OF RETURNS?
The prosecution of the returns can stay on up to 14 working days from the day in which we receive its return. We will send to him an e-mail to confirm once its return has been processed.
For the returned articles, one will credit a finished refund for defective products. For not defective articles, the refund excludes all the postage and packing and manipulation.
WHEN WILL I RECEIVE MY REFUND?
All the refunds will be done in the shape of original payment. If he paid with credit card or debit, the refunds will send to themselves the issuing bank of the card inside 14 working days later to the reception of the returned article or the request of cancellation. Communicate with the issuing bank of the card if it has questions on when the credit will register in its account.
If it still has not got a credit for its return, this is what it must do:
Get in touch with the bank / company of credit card. It can spend some time before the refund is published in its account.
HOW DO I CHANGE OR CANCEL MY ORDER?
Get in touch with us as soon as possible if he needs to modify or cancel its order. Insure of providing its number of order and the modification that he wants to realize and we will confirm him once the modification has been realized. Bear in mind that any order that have been packed or envoy can already neither modify nor be cancelled.