When will my order be processed?
All orders are handled and shipped from our center in Russafa, Valencia. Please allow additional time for your order to be processed during holidays and sales seasons.
We process orders from Monday to Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we do not ship on weekends.
How long will it take to receive my order?
Once you place your order, wait 1 to 2 business days to process your orders. After that if the shipping method is "2 - 10 business days", you should receive your order in that margin always being possible that your order will suffer delays by Correos. This option does not allow tracking and we will only be able to refund your order once Correos returns your package to us in case it has been lost.
In the event that your shipment is Express 48/72h, your order should be received within that time window once shipped. You will receive an SMS with the tracking code so you can track your order.
Shipments to the Canary Islands, Ceuta and Melilla will have an additional 24 hours of time.
In shipments to or from Andorra, Canary Islands, Ceuta and Melilla, THE TIME DESTINATED TO THE CUSTOMS PROCESSING WILL NOT BE COMPUTED.
WE STRONGLY ADVISE EXPRESS SHIPPING,you will be able to know the status of your shipment at all times and delivery is guaranteed.